Shipping and Delivery Policy

Shipping & Delivery

At The Cool Haus, we know waiting for something cool to arrive is the hardest part. We work with multiple trusted suppliers and fulfillment partners to bring our collection together, which means processing and delivery times can vary depending on the product and where it ships from.

Here’s what you can expect after placing your order.

Order Processing

Most orders are processed within 2–5 business days before shipment. Processing times may be longer for furniture, oversized items, made-to-order products, high-demand items, holidays, or products requiring special handling.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information when tracking is available.

Estimated Delivery

Most orders are expected to arrive approximately 5–15 business days after processing.

Some products may arrive sooner, while furniture, oversized items, specialty products, or items shipping from certain fulfillment locations may require additional time.

Any delivery dates provided are estimates rather than guarantees. Carrier delays, severe weather, holidays, transportation disruptions, and other circumstances outside our control can affect delivery times.

Your Order May Arrive in Multiple Packages

The Cool Haus works with multiple fulfillment partners, so products within the same order may ship from different locations.

If you purchase more than one item, don't worry if everything doesn't arrive together. You may receive separate packages and tracking information for each shipment.

Furniture & Oversized Items

Some furniture and oversized products require additional processing or specialized shipping.

Delivery times and methods can vary based on the product, destination, size, and fulfillment partner. Please review the individual product page for any additional delivery information provided for that item.

We recommend carefully reviewing product dimensions before ordering furniture or oversized pieces to ensure the item will fit through doorways, hallways, stairways, elevators, and its intended space.

Shipping Rates

Shipping costs, when applicable, are calculated and displayed during checkout before your order is completed.

Rates may vary depending on the product, destination, package size, weight, and shipping method.

Tracking Your Order

Once tracking information becomes available, we'll send it to the email address associated with your order.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.

Tracking activity may occasionally pause between carrier checkpoints. This does not necessarily mean your package has stopped moving.

Address Changes

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We'll do our best to help before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.

Customers are responsible for providing a complete and accurate delivery address.

Delayed Packages

If your estimated delivery window has passed, we recommend checking your tracking information first for the latest carrier update.

Carrier delays can occasionally occur due to weather, holidays, high shipping volumes, transportation disruptions, or other circumstances outside our control.

If your tracking hasn't updated for an extended period or you believe there's an issue with your shipment, contact us and we'll help investigate.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please:

Check around your property, mailbox, parcel locker, front desk, or other secure delivery locations.
Check with household members or neighbors who may have accepted the package.
Allow a short period after the delivery scan, as some carriers mark packages delivered shortly before final delivery.
Contact the shipping carrier using your tracking number.

If you're still unable to locate your order, contact The Cool Haus and we'll help determine the appropriate next steps.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible—preferably within 48 hours of delivery.

Please include your order number, photos of the damaged product, photos of the packaging, and a brief description of the issue. Keep the original product and packaging while your claim is being reviewed.

We'll work with you and the applicable fulfillment partner to determine the appropriate resolution.

Returns

Need to return something? Please review our Return & Refund Policy for eligibility, instructions, exclusions, and applicable return timeframes.

Where We Ship

The Cool Haus currently ships within the United States.

Availability may vary by product and destination. If a product cannot be shipped to your location, this may be indicated on the product page or during checkout.