Shipping policy

Shipping Policy

Last Updated: September 13, 2026

Thank you for shopping with The Cool Haus! We carefully curate unique home, lifestyle, creative, and everyday goods designed to bring a little more personality to your space. Below you’ll find information about processing, shipping, tracking, and deliveries.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed. Business days are Monday through Friday and exclude weekends and major U.S. holidays.

Processing times are separate from shipping/transit times.

During holidays, sales, new product launches, or periods of high order volume, processing may take slightly longer.

Shipping & Delivery

Estimated delivery times will vary depending on the product, shipping destination, and shipping method available at checkout.

Most orders are expected to arrive within approximately 5–15 business days after processing. Some products, oversized items, furniture, made-to-order items, or products shipped directly from one of our fulfillment partners may require additional time.

Delivery dates displayed at checkout or provided by a carrier are estimates and are not guaranteed unless specifically stated otherwise.

Shipping Rates

Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed.

Rates may vary depending on the size and weight of your order, shipping destination, selected delivery method, and products purchased.

Multiple Packages

Because The Cool Haus offers products across several collections and may work with multiple fulfillment partners, items from the same order may occasionally ship separately.

If this happens, you may receive multiple packages and tracking numbers. Receiving one package does not necessarily mean the remainder of your order has been lost or forgotten.

Furniture & Oversized Items

Furniture, oversized décor, large mirrors, lighting, and other bulky products may have different processing and delivery requirements.

Some oversized products may be delivered separately or require a specialized carrier. Any additional shipping information available for a particular item will be provided on the product page or during checkout.

Please make sure your delivery location can accommodate the dimensions of larger products before ordering.

Order Tracking

When tracking information becomes available, you will receive a shipping confirmation at the email address or phone number associated with your order.

Please allow up to 48 hours for tracking information to begin updating after a shipping confirmation is issued.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact The Cool Haus as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

We are not responsible for packages delivered incorrectly because an inaccurate or incomplete address was provided at checkout.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address or a package being returned to sender.

Lost, Stolen, or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please check around the delivery area, with members of your household, neighbors, building management, or other secure locations where the carrier may have left the package.

We also recommend contacting the shipping carrier directly for additional delivery information.

If you still cannot locate your package, please contact us so we can help determine the appropriate next steps.

The Cool Haus is not responsible for theft or loss occurring after a carrier confirms successful delivery, but we will do our best to assist with available carrier claims or investigations.

Packages Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the damaged product
Photos of the packaging and shipping box
A brief description of the damage

Please keep the original product and packaging while your claim is being reviewed.

Damage claims should be submitted within 48 hours of delivery whenever possible.

Shipping Delays

Once a package has been transferred to the shipping carrier, circumstances outside our control may occasionally cause delays. These can include severe weather, carrier disruptions, transportation delays, natural disasters, holiday volume, or other unforeseen circumstances.

We appreciate your patience when carrier delays occur and will assist when possible.